Contact Us for Help and Information
Our team can help you with all your freight and shipment needs.
Your Favorite Logistics Provider
We are ready to provide the best service for you
Visit our Help Center – find the information you need including FAQs, forms and resources, quick guides for how to use our web tools, and information on the services we provide.
- For assistance with a shipment, contact your local service center.
- For cargo claims, file online or visit our cargo claims FAQ for more information.
- Email us at info@azxlogistics.com
- Call us, please have your zip code available to be routed to the correct service center support team.
- Fill the form above to request a quote.
- If you are looking to verify your drivers’ employment per FMCSA requirements, please submit authorized request to info@azxlogistics.com.
Frequently asked question
When on the homepage, you’ll see track on the menu bar to you will see a shipment dashboard displaying your in-transit shipments. Click any row for more information on that shipment including current status and shipment details.
To set up shipment notifications, click the Tools menu at the top of the home page and select Shipment Notifications. From here, you can create notifications for a single PRO or for all shipments for a location.
Don’t see a shipment? Simply enter the shipment’s PRO number in the search bar. A PRO number is the eight-digit number used to identify a freight bill, affixed to shipments in the form of a scannable barcode sticker. Once you’ve entered the PRO number, your tracking results will display for the shipment.
Download this Tracking quick reference guide for more tips.
If you’re not already a registered user, sign up today.
At AZX, we strive to offer the best-in-class LTL service in the industry, delivering your freight damage-free and on time. Please accept our apology for the loss or damage of a shipment. But rest assured, our dedicated claims team is standing by to process your claim.
Filing a Cargo Claim for loss or damage
Please contact us via info@azxlogistics.com only to file a cargo claim. Use this Quick Guide for tips on navigation.
Prepare to submit the following supporting documentation:
- Vendor invoice for the product or the repair of the product, supporting the amount of the claim (required)
- Inspection report
- Photos of the shipment and packaging at the time of delivery
- Any additional information which supports the claim
TIPS
- Please write the PRO # on each supporting document for reference
- Once your claim has been filed, you will receive an acknowledgement of receipt.
- Once your claim is in process, you will be able to track the status online.
Filing a claim for a Guaranteed Service or Guaranteed by Noon Service refund
Should Carrier not tender or make the shipment available for delivery within the standard transit time and failure was not due to any of the reasons listed in the CNWY 199 tariff, Customer may file for a refund of the fee within 15 days of delivery on the Carrier’s website.
XPO is the tenth largest provider of LTL shipping services in North America, where we have over 30 years of LTL industry experience. We have the network, capacity, people and experience to help you manage all your LTL shipments.
With over 400 operating locations providing local customer support, we deliver reliable service to over 99% of all U.S. zip codes. View our network map to find a local service center near you.
What do I do when I am ready to ship?
Web-registered users can make all shipment arrangements online.
Not a web registered user? Register today
Questions? Contact your local service center.
Certificates of Insurance
A certificate of insurance is a document that provides evidence that certain general types of coverages and limits have been purchased by the party required to have insurance. The document is typically specific to a customer, vendor or landlord. If a specific certificate is not required, the sample certificate linked below can be used as a generic form to provide evidence of coverage for XPO, Inc.
View a sample insurance certificate for AZX.
Do you need a certificate of insurance specific to a particular customer, vendor or landlord? Request a certificate of insurance via info@azxlogistics.com.